Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship to Canada and select international destinations. Estimated delivery times after dispatch:
- Canada: 7–15 business days
- United States: 10–20 business days
- International: 14–30 business days
Delivery times may vary due to customs clearance, carrier delays, or high-demand periods outside our control.
Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at info@sxndhu.com and we'll investigate with the carrier.